Shipping & returns.

Delivery

Complimentary UK delivery on orders over £350.

All import costs including duty and tax must be paid by the customer. Please check your country's tax specifications before ordering. Customers remain liable for duty costs even if a parcel is not collected. Once an order has been dispatched and a tracking number generated, it becomes the property of the customer.

If you have entered an incorrect delivery address, email us within one hour of placing your order to update it. After that it cannot be amended, and no refunds are provided for a missing parcel due to an incorrect address. Once a tracking number has been generated, the order cannot be cancelled.

Returns and refunds

If you would like to return your item, you must notify us by emailing hello@pollypowpow.com within 5 days of receiving your ski suit, and return it within 14 days of receipt.

Your suit comes with a secure return tag. You can try on your suit for size with the tag still in place, and remove the tag if you will not be returning it. If the tag is removed, the suit is non-refundable and non-transferable. You accept this before purchasing.

We accept returns when

• The item has been purchased via the Paparazski website
• The item is returned in its original condition, unworn with tags
• The item is safely packed to avoid damage in transit and contains a copy of the original order
• The return tag is not removed

We cannot accept a return where

• The ski suit has been worn
• The return tag is removed
• The ski suit is damaged (including rips or tears)
• The ski suit has any visible marks or stains
• The ski suit has visibly been tried on without underwear (for hygiene reasons)
• A return tracking number is generated outside 14 days of original receipt

None of this affects your statutory rights. All items are inspected on return.

Return address

Returns must be sent tracked and insured or they will not be accepted; no refunds are given for items that do not arrive. If an exchange is necessary it will be arranged without unreasonable delay and without charge. Replacement goods are not dispatched until the original goods have been returned for assessment. The cost of returning goods is your responsibility; if we deem the product faulty on inspection we will credit reasonable postage costs.